At Pretrty Craft by Hemla, we value our customers and strive to deliver quality products. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns only under the following conditions:
-
The product received is damaged
-
The product received is defective
-
The wrong product was delivered
To be eligible for a return:
-
The request must be raised within [2] days of receiving the product
-
The product must be unused, unworn, and in its original packaging
Non-Returnable Items
The following items are not eligible for return or refund:
-
Products damaged due to misuse or mishandling
-
Products with tampered or missing original packaging
-
Clearance or sale items (if applicable)
Refunds
Once we receive and inspect the returned item:
-
Approved refunds will be processed within [9] business days
-
Refunds will be credited to the original payment method
-
Shipping charges (if any) are non-refundable
Exchange Policy
We currently do not offer direct exchanges.
If you receive a damaged or incorrect item, please contact us for assistance.
How to Request a Return or Refund
To initiate a return or refund, please contact us with:
-
Order ID
-
Product images (showing damage or issue)
-
Brief description of the issue
Email: dharikafashions09@gmail.com
Shipping for Returns
-
Customers may be responsible for return shipping costs unless the item is damaged or incorrect
-
We recommend using a trackable shipping service
Changes to This Policy
Pretrty Craft by Hemla reserves the right to update this policy at any time. Changes will be reflected on this page.
Contact Us
If you have any questions regarding our Return & Refund Policy, feel free to contact us:
Business Name: Pretrty Craft by Hemla
Website: [Your Website URL]
Email:dharikafashions09@gmail.com